FAQ
Frequently Asked Questions
- Is there a difference between Autographed and Signed
- How do I return or exchange an item?
- Is my personal information safe when I shop at nationalmemorabilia.com?
- How much is shipping?
- Where do you ship?
- Where is my order/when will my order arrive?
- Can I track my order?
- I can't find the item I am looking for.
- Why do you charge different prices for the same item?
- I'm buying this as a gift. Do you gift wrap?
- Will you charge tax on my order?
- Can I cancel my order after it has been placed?
- How will I know my order has been received?
- I did not receive a confirmation email.
- What types of payment do you accept?
- I found the same item on a competitors site for a lower price. Will you match it?
- I want to give a piece of sports memorabilia as a gift but I don't know enough about the sport or player to make an informed purchase. Can you help me?
- How do I find out about sizing of your apparel?
- Do items sell out? How doI know if you have an item in stock?
- Can my business work with nationalmemorabilia.com for a corporate event?
- I'm interested in being part of the nationalmemorabilia.com Partner Program. Where can I find out how to join?
- I have a question you haven't answered.
Is there a difference between Autographed and Signed?
There is no difference between Autographed and Signed in the Sports Memorabilia industry. These words have the same meaning and are only used as different terminology.
Who is nationalmemorabilia.com?
We opened the virtual doors of nationalmemorabilia.com’s online store in 1994. Since then, we’ve strived to be the store of first resort for sports memorabilia by offering the most compelling combination of selection, value, service and convenience. Visit our About Us page to learn more about some of the people behind nationalmemorabilia.com. In addition, every item we sell is guaranteed authentic.
How do I return or exchange an item?
Returns and Exchanges for damaged autographed goods and unsigned memorabilia are accepted within 5 days of item receipt. A full refund, replacement item or store credit will be issued if the item is received damaged. If the item is damaged, nationalmemorabilia.com will pay for all shipping return costs and shipping costs of the new item. If the item is not damaged, shipping costs are assumed by the customer and a 15% restocking fee applies. NO returns will be accepted without a Return Number, which will be assinged to the customer upon the conclusion and confirmation of their return with a nationalmemorabilia.com agent. A return address will be provided via phone or email once the return is authorized.
Is my personal information safe when I shop at nationalmemorabilia.com?
nationalmemorabilia.com understands that you care how information about you is shared and used. nationalmemorabilia.com values your privacy and therefore guarantees that all of the information you give to us will be kept private and not sold, rented or loaned to any third party. We want your nationalmemorabilia.com shopping experience to be pleasurable, enjoyable and worry-free! Please also see our privacy policy.
I saw one of your products on eBay for a less expensive price, why?
Some of our competitors, both wholesalers and retailers, buy in bulk and resell via the Internet. We cannot determine the final selling price of auction items. In addition, oursuppliers deal directly with the athletes and their agents and therefore our product is 100% authentic. We do not want to sacrifice quality for price. Figures by experts put the rate of fraudulent autographed sports memorabilia as high as 70% on EBay (check out this article to read more). Additionally, purchasing from EBay means no recourse, no customer service, and no lifetime guarantees and policies. We don't expect our customers to gamble when it comes to their important purchases and hard-earned money.
Does nationalmemorabilia.com buy memorabilia?
While we do not purchase memorabilia from the open market, we have partnered with Steiner Sports to enable our customers to list items on their marketplace.Contact a representative for details at (786)-262-7746.
How much is shipping?
Shipping depends on the total weight and destination zip code of your orderand shipping options you choose. See our shipping information section for more information and restrictions.
Where do you ship?
We ship worldwide. Just be advised that items shipped outside the United States may take longer to arrive.
Where is my order/When will my order arrive?
Once we receive an order from the site, we send it to be processed as soon as possible. Orders placed Monday through Friday before 1pm will be submitted for processing on the same day. Orders placed after 1pm, Saturday and Sunday, or select holidays will be submitted forprocessing the next business day. We always try to exceed our customer’s expectations so if we are able to process your order the same day we will certainly do so. The RUSH option is available in order to bypass the processing period of 3-5 days.
Can I track my order?
Yes. Please allow up to 5 business days for processing and to prepare your item for shipping. After that your tracking number will be automatically emailed to you. You are welcome to call our office at (786)-262-7746 and we can provide you with a tracking number.
I can’t find the item I am looking for.
Please call our office at (786)-262-7746 and we will be more than happy to help you locate it on our website, or place a special order if we are able to do so.
Why do you charge different prices for the same item?
Some items do appear to be the same but there are usually differences. For example, when buying jerseys, some are replicas (the type you can buy in a fan shop) whereas others are authentic (the kind the players wear on the field). Items are also authenticated by different companies who charge different amounts. Some sports fans only collect one type which is why we offer different versions of the same item. Other factors such as when the item was signed, and where on the physical item it was signed can also affect the price. If you need more information about the differences between items just give us a call.
I'm buying this as a gift. Do you gift wrap? Can I include my own message?
Gift wrapping is availble only on Steiner items. The gift wrapping option will appear automatically if your item qualifies for the service. However, if you are purchasing the item as a gift, just let us know and we will make sure your gift receipt does not include the price.
Will you charge sales tax on my order?
Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates.
Can I cancel my order after it has been placed?
Once we receive your order it is sent to the supplier for processing. Once they ship your item it can no longer be cancelled. Therefore, if you need to cancel your order for any reason, please call us as soon as you can. Items vary in length of time needed for processing so we cannot guarantee that you will be able to cancel it.
How will I know my order has been received?
After placing an order you will receive an email shortly as a confirmation. Please hold on to this email in the event you need to contact us with questions about your order. If you are uncomfortable placing an order online simply call our office at (786)-262-7746 and we will be happy to assist you.
I did not receive a confirmation email.
First check your junk or spam email box. Because the email is coming from sales@nationalmemorabilia.com, some email programs will automatically sort it into your junk mail folder. If you still did not receive an email please give us a call so we can make sure your email address is correct. Sometimes emails get lost in cyberspace and just need to be sent again.
What types of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover, as well as PayPal.
I found the same item on a competitor's site for a lower price. Will you match it?
We handle price matching on a case by case basis. The price match guarantee link can be found on the product page. If you encounter this situation please call us at (786)-262-7746. Also see the our question about different prices for the same item.
I want to give a piece of sports memorabilia as a gift but I don’t know enough about the sport or player to make an informed purchase. Can you help me?
We are happy to help with any questions you may have. Send us an email by clicking on the contact us link on our homepage, or call us (786)-262-7746.
You can also find great gift ideas in our Gift Items.
Do items sell out? How do I know if you have an item in stock?
Items do sell out. If we have only a few of an item left it will be marked “low quantity”. The site will not allow you to add that item to your cart and you will be directed to call us. We will be happy to check for you to see if we have any left.
Can my business work with nationalmemorabilia.com for a corporate event?
Sure! You can find all the details by calling at (786)-262-7746.
I'm interested in being part of the nationalmemorabilia.com Partner Program. Where can I find out how to join?
We've put everything you need to know about siging up for our Partner Program on this page.
I have a question you haven't answered.
Please contact us by clicking here or by calling (786)-262-7746.
